GENERAL INFORMATION
CAMERA READY ARTWORK
Digital artwork in Adobe Illustrator CS3 or lower for MAC is preferred. Other acceptable formats are Adobe Photoshop CS3 or lower, Quark Express 6.5 or lower or B&W color separated artwork (faxes and photocopies are not considered camera ready). Files should be sent via e-mail to:corporatesales@astorchocolate.com or on CD-R/RW. Artwork must be in a vector format and all fonts/type converted to outlines. All artwork submitted will either be enlarged or reduced to fit imprint area unless otherwise advised by the customer at time the artwork is submitted.
IMPRINT COLORS FOR FOILS
We stock the following PMS colors: BLACK; BLUE 072; 281; 288; 293; 659; REFLEX BLUE; BROWN 463, 483, 4975; GREEN 322, 328, 347, 349, METALLIC GOLD; METALLIC SILVER; ORANGE 172; PINK 226, 212, 215; PURPLE 2607; RED 185, 200, 202, 215, 485; RUBINE; WHITE; YELLOW 109; MAROON 209. Astor will match colors as closely as possible. Due to different surfaces and methods of imprinting, exact color match cannot be guaranteed. For custom PMS color, call for quote.
PRODUCTION TIME
2 weeks from receipt of production ready order. Production ready orders include the following: Purchase Order, camera ready artwork, proof approval (if required), any applicable insertions, shipping instructions, excel list (if drop shipments are requested), and credit approval or prepayment.
KOSHER CERTIFICATION
All of our products are under supervision of the Orthodox Union. Please call customer service for details. view certification. Parve chocolates and truffles are available upon request.
FREIGHT TERMS
F.O.B. Lakewood, N.J. C.O.D. shipments on established accounts.
RUSH SERVICE
Available on request for most products pending factory approval. Contact customer service for details and rate information. Factory is not responsible for late deliveries when shipment is given to shipper on time.
PAYMENT TERMS
Net 30 days to established accounts. If account is not established, please bill to a MasterCard or Visa or send check with order.
SAMPLES
Most items will be billed at end quantity pricing plus freight, applied to MasterCard or Visa. Ask your customer service representative for details.
PRICING
Prices are subject to change without notice.
OVER-RUNS/UNDER-RUNS
We reserve the right to ship +/- 5% and bill accordingly.
RIGHTS TO PROMOTION
We reserve the right to use all products in our advertising and displays unless otherwise notified in writing at time of order placement.
TRADEMARKS
All copy and other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork in required therewith, will be accepted by the plant as being submitted, in full compliance with all applicable laws regarding trademarks, service marks, copyright, right to privacy, patent and similar use thereof by the plant on the items ordered will not violate any laws and Astor Chocolate Corporation hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy, logo or other material. The customer hereby agrees to hold Astor Chocolate Corporation harmless to any damages, costs and or expenses when they arise under such laws and a consequence of the plants use of the said copy or other material or the operations undertaken in and by this agreement. Logos and trademarks in this catalog are for illustrative purposes only and do not imply any endorsement.
CANCELLATIONS/CHANGES
All cancellations and/or changes must be confirmed in writing. Work started or completed prior to cancellations and/or changes will be billed accordingly. Astor Chocolate will not accept responsibilty for errors on verbal cancellations or modifications.
COMPLAINTS
All complaints must be made in writing within 7 days from receipt of merchandise. No returns can be made without written authorization from Astor. No exceptions.
Astor Chocolate is not responsible for typographical errors.
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